I rarely return anything.

For one, dh usually has more time for that stuff.

Secondly, we try not to buy things we will have to return.

Anyway, I ordered some shoes from zappos that were too small, but when I ordered the next size up, the price had gone up.

I had set it aside in the interim but decided to return the "Too small" shoes yesterday. Hoping for a refund before the credit card closed at the end of the month. So, better get on it!

I had to print out the return postage, so did all that.

I didn't see anything about their exchange policy, so decided to call them today. While looking up their phone #, I saw a "live chat" option. Figured might as well give it a whirl - I was in the middle of a couple of things anyway.

Asked for a credit for the difference, and within a minute I had gotten it.

Don't get me wrong - I have to follow up on that. I printed out the online chat and will keep it as a reminder that I have a credit. IT wasn't apparently obvious in my account, and didn't get further confirmation. But, that said, that was so EASY to ask for and will be so easy to follow up on.

Live chat for customer service - it has won my heart. LOVE it!